Refund Policy
Last updated: March 2026
Overview
At Klory.ai, we want you to be completely satisfied with your purchase. This policy outlines our refund and cancellation terms for subscriptions and credit purchases.
Subscription Refunds
14-Day Money-Back Guarantee: If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase. This applies to first-time subscribers only.
After 14 Days: Refunds are generally not provided after the 14-day period. However, we may consider refunds on a case-by-case basis for exceptional circumstances.
Cancellation: You can cancel your subscription at any time. Your access will continue until the end of your current billing period. No partial refunds are provided for unused time.
Credit Purchases
Unused Credits: Refunds for unused credits may be requested within 14 days of purchase if no credits have been used.
Partially Used Credits: If credits have been partially used, we may offer a prorated refund for unused credits at our discretion.
Credit Expiration: Credits do not expire as long as your account remains active.
How to Request a Refund
To request a refund, please contact us at:
Email: [email protected]
Please include your account email and the reason for your refund request. We will respond within 3-5 business days.
Refund Processing Time
Once approved, refunds are processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider (credit card, PayPal, etc.).
Exceptions
Refunds will not be provided in cases of:
- Violation of our Terms of Service
- Abuse of the refund policy
- Fraudulent activity on your account
Questions?
If you have any questions about our refund policy, please contact us at [email protected]